Several months ago, the Mongolian Government launched a platform available both online and through a smartphone app called e-Mongolia. E-Mongolia gives the public access to the 181 most demanded government services. Five months after its launch, e-Mongolia had been used by 700,000 people – that’s over 35 percent of its adult population. These new online services came at a perfect time, as governments tried to limit in-person interactions with citizens during to the Covid-19 crisis. The Communications and Information Technology Authority (CITA) is in charge of both ICT policy making and its implementation and it is responsible for the development of e-Mongolia. The fact CITA is placed under the authority of the Prime Minister gives it great legitimacy in leading cross-government projects.